We offer flexible plans to accommodate different usage levels, from individual users to teams needing custom deployments.

1. Navigate to Account → Billing
2. Click Upgrade Plan
3. Select your desired plan
4. Enter your payment information via Stripe's secure checkout
5. Your new plan activates immediately

Your billing page shows:

• Current Plan: Your active subscription tier
• Usage: Active automations vs. plan limit
• Next Billing Date: When your subscription renews
• Payment Method: Card on file (last 4 digits)

Everything is managed right on the Account → Billing page — you never leave for an external portal. Upgrades take effect immediately; if a card is on file you're charged the prorated difference for the rest of the current period.

1. Go to Account → Billing
2. On the plan you want, click Upgrade
3. If you don't have a card on file yet, you'll be sent to a secure checkout to add one
4. New limits apply immediately

Downgrades to a lower paid plan take effect immediately, and the unused portion of your current plan is automatically credited to your account toward your next invoice.

If you're using more than the new plan allows, a quick step-by-step dialog asks you to choose what to keep active within the new limits (circuits first, then automations, then API keys). Everything you don't keep is disabled, not deleted — your underlying network services keep running unchanged, and you can turn items back on later if you upgrade again.

Canceling means moving to the free Free plan. On Account → Billing, the Free plan card's button is your single Cancel Subscription action.

1. Go to Account → Billing
2. On the Free plan card, click Cancel Subscription
3. Confirm in the dialog

Cancellation takes effect at the end of your current billing period — you keep full access to everything you've paid for until then. When it lands, your account moves to Free and everything is paused. No data is deleted. The next time you sign in you'll be asked to choose what to re-enable within the Free plan's limits (or pick a paid plan); see Account recovery below.

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfers (custom plans)

Card details are collected through Stripe's secure, PCI-compliant checkout — Unthrottle never sees or stores your card number. You'll be prompted to enter a card the first time you start a paid plan, and any time a payment needs a new card on file.

If a payment fails, Stripe automatically retries the charge over the next several days.

• During retries (grace period): app access is paused and automations stop running, but nothing is disabled. As soon as the payment clears, everything resumes automatically — no action needed on your part beyond fixing the card.
• If retries are exhausted (suspended): your account is frozen and your circuits, automations, and API keys are disabled (not deleted). Your underlying network services keep running unchanged.

• Charged on the same day each month (based on signup date)
• Invoices sent via email with itemized details
• Accessible in Stripe portal billing history

Annual plans offer a discount equivalent to 2 months free. Contact sales for annual billing options on Pro or custom plans.

When you upgrade mid-cycle, we calculate the remaining value of your current plan and apply it as credit toward your new plan. You're only charged the difference.

Each plan has a maximum number of automations you can create. This includes both enabled and disabled automations.

When you reach your plan's limit:

• You cannot create new automations or circuits
• Existing automations continue to function
• A notification appears suggesting an upgrade
• Events older than your retention period are cleaned up

Promotional codes can be applied during checkout for percentage or fixed-amount discounts. Stripe validates codes in real-time.

1. During checkout, click "Add promotion code"
2. Enter your code and click "Apply"
3. The discount will be reflected in your total before you confirm payment

• One promotion code per subscription
• Codes may have expiration dates or usage limits
• Some codes are restricted to first-time customers only
• Discounts may apply once, repeat for a set number of months, or apply forever depending on the underlying coupon

1. Go to Account → Billing
2. Your recent invoices are listed at the bottom of the page
3. Click View to open the Stripe-hosted invoice page, or PDF to download
4. For full history beyond the most recent 12 invoices, click Manage Subscription to open the Stripe Customer Portal

Each invoice includes:

• Invoice number and date
• Plan details and pricing
• Any applicable discounts or credits
• Tax information (if applicable)
• Payment method used

Custom plans are tailored for organizations with specific requirements — larger limits, dedicated support, or a bespoke feature mix that doesn't fit the standard tiers. Features include:

Contact our sales team at sales@lumen.com for custom pricing and requirements.