Troubleshooting & FAQ
Find solutions to common issues and answers to frequently asked questions about Unthrottle.
Circuit Issues
Possible causes:
Invalid Circuit ID - verify the exact ID from Lumen
Expired or invalid API token
Token doesn't have permissions for this circuit
Network connectivity issues to Lumen API
Solutions:
1
Double-check your Circuit ID matches exactly (including case)2
Edit the circuit and re-enter your API token3
Contact Lumen support to verify token permissions4
Check the Events page for specific error messagesAutomation Issues
Checklist:
Is the automation enabled? (Toggle the power icon)
Are the trigger conditions correctly configured?
For schedules: Is the timezone correct?
For schedules: Are the correct days selected?
For monitors: Is the host reachable from our servers?
For webhooks: Is the webhook URL correct?
Debugging steps:
1
Check the Events page for any execution attempts2
Try manually triggering the automation (play button)3
Verify circuit is registered and accessibleNotification Issues
Verify Postmark configuration:
1
Go to Account → Notifiers2
Check your Postmark server token is correct3
Verify sender email is configured and verified in Postmark4
Check spam/junk folder in your emailIn the automation:
Ensure a Postmark notifier is selected (not "No Notifier")
Check recipient email addresses are valid
API Issues
Check your API key:
Ensure the header is
X-API-Key (case-insensitive) Include the full key:
lumen_xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Verify the key hasn't been revoked in Account → API Keys
Check for extra whitespace or quotes around the key
Account Issues
Billing Issues
Frequently Asked Questions
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